Whistleblowers like Margaret Haywood have exposed a system in which accountability slips from one person to the next and eventually disappears says Jemima Lewis.
The family of a pensioner treated at the hospital where "appalling" levels of care were secretly filmed has pledged its support for the whistleblower nurse struck off for making the programme.
Serious complaints against nurses have risen by more than 40 per cent in a decade according to new figures.
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